In any case, this does in theory add an extra layer of security and makes it harder to pull off a SIM swapping attack. As the customer support rep said, Verizon employees can override this once the customer verifies themselves-meaning they have the ability to do it anyway if the hacker were to accomplish that. When enabled, if someone impersonates the customer and tries to port out their number, Verizon notifies the customer via text message or email, attempting to verify that it’s really them. The feature is essentially “an extra layer of security” and “a freeze” on the number, as a Verizon customer support representative explained. ![]() A screenshot of the My Verizon app interface.
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